Terms and Conditions
House Rules
Welcome to Advent Trinity Marketing Agency. As we set sail on this exciting marketing journey, it's essential we understand and respect each other's roles and boundaries. Think of this as our friendly "house rules" to ensure our partnership is both fruitful and enjoyable.
90-Day Introduction
The first 90 days are like our "getting to know you" phase. It's crucial for us to understand your needs and equally essential for you to grasp our processes. We're fully committed to this onboarding period, and we hope you are too. Your active involvement during this time helps us immensely!
Office Hours Matter
Though our passion for marketing is 24/7, our official working hours are from 8 AM to 5 PM, Monday through Friday.
Response Times:
Good work isn't rushed! If you send us a request, kindly allow 24 to 48 hours for us to process it and respond.
How to Reach Us
Please direct your requests or support needs to support@adventtrinity.com or via our dedicated support page at https://adventtrinity.com/support/.
Change Requests
We respect that sometimes, things need to change. If something you ask for is outside the initial project scope, don't worry! We'll send over a change order form to ensure everyone's on the same page. Please note that some requests may take longer than 24-48 hours to complete.
Teamwork Makes the Dream Work
Marketing is indeed a team sport. Be ready to huddle up, as we'll have many questions about your business. If you're too busy, a point person on your end would be great! We want to complete your project as efficiently as possible.
Marketing vs. Management
We're here to amplify your brand and drive results. While we'll always offer suggestions, remember that our primary role is to market, not manage your business.
Mutual Respect
We pledge to treat you with the utmost respect and professionalism. All we ask is the same in return. Let's make this partnership as harmonious as possible!
Our Consulting Hat
We wear many hats, and one of our favorites is the consultant cap. Any suggestions we make is to benefit your business and marketing efforts. We value open dialogue, but if our advice consistently falls on deaf ears, it might be best for us to reassess our partnership.
Timely Feedback
If we send a bat signal (aka a request), please try to respond within 24-48 hours. It keeps the project moving, and remember, any delays in feedback might mean pushing back those important deadlines.
At the end of the day, our shared goal is to make your brand shine. By sticking to these friendly "house rules," we believe our partnership will not only be successful but also a whole lot of fun! Let's create some magic together!
Terms
As our customer, you have the power and ability to enter into this contract on behalf of your company or organization. You agree to provide us with everything that we need to complete the project including text copy, images and/or logos, and other information as and when we need it, and in the format that we ask for. You agree to review our work, provide feedback, and sign-off approval in a timely manner as well. Deadlines work both ways and you will also be bound by any dates that we set together. You also agree to stick to the payment schedule set out at the end of this contract. We have the experience and ability to perform the services you need from us, and we will carry them out in a professional and timely manner. Along the way, we will endeavor to meet all the deadlines set, but we can’t be held responsible for a missed launch date or a deadline if you have been late in supplying materials or have not approved or signed off our work on time at any stage. On top of this, we will also maintain the confidentiality of any information that you give us.
Within the first 90 days of engagement, should we determine that we cannot fully onboard the client to our standards, we reserve the right to terminate this agreement. We operate with a commitment to genuine collaboration and alignment. If at any point we assess that a client does not intend to take our consultative direction seriously, it may signal that our professional relationship isn't the right fit. Under such circumstances, we reserve the right to terminate this agreement.
Payments Due Upon Signing
When you sign a contract for a monthly service plan or a product with a payment plan, you will be required to make an initial payment. For monthly service plans, the initial payment will be for the first month of service. For products with payment plans, it will be for the first portion of the payment plan.
After the initial payment, for monthly service plans, subsequent payments will be due on the same day of each month. For products with payment plans, subsequent payments will be due according to the agreed-upon payment schedule.
Form of Payment
Payment Late Fees
Websites
Licensing
Once the Website or Application has been paid in full, Advent Trinity Marketing Agency will release the license to the client. The client is free to host the Website or Application on any server of their choice, as long as the terms and conditions outlined in the Hosting Services Contract are met.
Hosting
As the code we produce contains proprietary functions and/or coding techniques, and the constituent files we use to construct your website are licensed to us, we require that all websites be hosted on servers over which we can administer them. This also allows us to provide superior technical support when it comes to editing or modifying your website in the future. Additional terms and conditions are outlined in the Hosting Services Contract.
Maintenance
Any customer who does not have a website maintenance package will be charged at an hourly rate of $200, billed in minimum increments of 15 minutes for any service rendered. This charge will apply to any work performed on the customer’s website, including but not limited to, updates, revisions, troubleshooting, and technical support. The customer will be notified in advance of the estimated cost of any work to be performed, and the customer must agree to the cost before work can proceed. Payment for services rendered will be due upon completion of the work, and payment must be made in full before any work is released or published. Any disputes or issues with the work performed must be brought to our attention within 48 hours of completion of the work. Failure to do so will be considered acceptance of the work performed, and the customer will be responsible for the full cost of the services rendered. Advent Trinity Marketing Agency reserves the right to refuse service to any customer for any reason, at our sole discretion.
Website Build Process and Revisions
At Advent Trinity Marketing Agency, we understand that creating the perfect website for your business is a collaborative and iterative process. To ensure that your website meets your expectations and needs, we have established the following terms for our website build process:
(1) Standard Revision Process
Our website build process includes three (3) revision rounds. These revisions are an integral part of our development process, allowing you to provide feedback and adjustments to ensure the final product aligns with your vision.
(2) Additional Revisions
We recognize that sometimes more revision may be necessary to achieve the desired outcome. Therefore, clients have the option to request additional revisions beyond the standard three.
(3) Fee for Additional Revisions
Each additional revision requested by the client will incur a fee of $300. This fee is designed to cover the additional time and resources required to implement the new revisions.
(4) Included Services with Additional Revision Fee
The additional revision fee includes a 30-minute consultation meeting with the client to discuss and understand the specifics of the newly requested revisions.
(5) Completion and Launch
If no additional revisions are requested after the standard three rounds, the website will be deemed ready for launch. Advent Trinity will consider the website viable for launch and proceed with the finalization and deployment of the website.
(6) Client Approval
Final approval from the client is necessary before any website is launched. This ensures that the client is satisfied with the final product and that all requirements have been met.
We at Advent Trinity are committed to delivering a high-quality website that meets your business needs and expectations. Our team will work closely with you throughout the process, ensuring a smooth and successful website launch.
Change Orders
Any modifications, additions, or deletions to the originally agreed-upon project scope will necessitate a change order. A change order form must be completed and approved by both parties before any changes are undertaken. The hourly rate for work resulting from a change order will be billed at our current hourly rate.
Technical Service
Because each website we create resides on hosting servers over which we administrate, we are here to provide you with technical support. The level of support you are entitled to depends on the hosting plan you’ve selected. Changes or support outside the scope of your support level will be billed to you at the current support hourly rate. All support requests may be informally submitted via the support form at https://adventtrinity.com/support/ or emailed to support@adventtrinity.com; there is no need to fill out a formal signed request. All support will be handled in triage, and at our earliest availability.
Legal Considerations
Copyrights
You guarantee to us that any elements of text, graphics, photos, videos, designs, trademarks, or other artwork that you provide us for inclusion in the website are either owned by your good selves, or that you have permission to use them. We are not responsible for copyright infringement and will comply with all legitimate copyright violation notices to the best of our abilities. Upon termination of our services, the copyrights are automatically assigned as follows: You own the graphics and other visual elements that we create for you for this project. We will give you a copy of all files and you should store them safely as we are not required to keep them or provide any native source files that we used in making them.
You also own text content, photographs and other data you provided, unless someone else owns them. We own the HTML markup, CSS, JavaScript, and any other code and we license it to you for use only on this project. As the code we produce contains proprietary functions and/or coding techniques, and the constituent files we use to construct your website are licensed to us, we require that all websites be hosted on servers over which we administrate. Downloading or extracting the code for anything other than backup purposes is prohibited. Code may be edited by you or a contracted programmer with our permission, but this will exclude future issues from the scope of the support services provided by your hosting package. Transferring the code to another programmer, designer, or agency is also prohibited. Additional terms and conditions are outlined in the Hosting Services Contract. We love to show off our work and share what we have learned with other people, so we also reserve the right to display and link to your completed project as part of our portfolio and to write about the project on websites, in magazine articles, and in books about web design.
The Fine Print
Non Transferable
Just like a parking ticket, you cannot transfer this contract to anyone else without our permission. This contract stays in place and need not be renewed. If for some reason one part of this contract becomes invalid or unenforceable, the remaining parts of it remain in place.
Law
We both agree that we will adhere to all relevant laws and regulations in relation to our activities under this contract and not cause the other to breach any relevant laws or regulations.
Force Majeure
Neither of us will be liable to the other for any loss, damage or default occasioned by strike, civil disorder, governmental decree or regulation, acts of God or any other force majeure (collectively, a “Force Majeure Event”). We agree that upon conclusion of a Force Majeure Event, each of us will use commercially reasonable means to recommence full performance of our obligations under the Agreement.
Notice
Any notices to be given under this Agreement by either of us may be affected either by personal delivery in writing or by mail, registered or certified, postage prepaid with return receipt requested to the addresses set forth in this Agreement unless one of us notifies the other, in writing, of a change of address.
No Other Agreement
This contract contains the entire agreement between us. No part of this Letter of Agreement may be changed, modified, amended or supplemented except in a written document, signed by both of us which specifically states that the document is being signed for the purposes of modifying this Agreement. Each of us acknowledges and agrees that the other has not made any representations, warranties or agreement of any kind, except as expressly described in this Agreement.
Governing Law
This Agreement shall be interpreted in accordance with the laws of Texas. In interpreting this contract, we each hereby acknowledge that we have mutually agreed to the terms of this Agreement and thus waive the protections of any law or statute which provides that in the case of uncertainty not removed by the laws relating to the interpretation of the contracts, the language of a contract should be interpreted against the drafter of the contract. Further, we agree that in the event that any one or more provisions of this Agreement shall be found to be invalid, illegal, or unenforceable in any respect, the validity, legality, and enforceability of the remaining provisions contained herein shall not be in any way affected or impaired.
Attorney’s Fees, Costs, & Interest
We agree that if any action is commenced to enforce any claim, demand debt, action, cause of action, liability, cost, right, duty, or obligation provided herein, or if any action is commenced to enforce any of the provisions of this Agreement, the prevailing party in such an action shall be entitled, in addition to any other remedies, to an award of reasonable attorney’s fees and costs incurred by the prevailing party, prejudgment interest at the rate of 12% per annum, and post-judgment interest as permitted by law.
Remedy of the Parties
Except as otherwise specifically provided for in this Agreement, in the event one of us is in default or in breach of any of the material provisions of this Agreement and fails to cure the default or breach within ten (10) days after written notice of such default or breach by the other, the non-breaching party shall have the right to terminate this Agreement. Relationship of the Parties. It is understood and agreed that this Agreement does not create a partnership, joint venture or employment relationship of any kind between us; that each of us is acting as independent contractors with respect to each other; and that none of the employees of either of us will be deemed to be employees of the other for any purpose.
Termination
Either of us shall have the right, forthwith and without further notice to terminate this Agreement by written 30-day notice to the other after the full term of the agreement has been completed, upon the occurrence of any of the following events:
(a)
breach of default of a provision of this agreement which is not cured within the period set forth in Paragraph 8 of this Agreement;
(b)
force majeure event that continues for a period of thirty (30) days; or
(c)
death or incapacity of either of us during the Term. Further, either of us shall have the right to voluntarily terminate this Agreement by 30-day written notice to the other party of that party’s decision to terminate this Agreement. In the event of termination, any monies due on the date of termination shall be immediately due and payable.
Headings
Headings used in this Agreement are provided for convenience only and shall not be used to construe meaning or intent. If the above correctly express your understanding of the terms reached during our negotiations, please sign and date a copy of this Contract, return the signed and dated to Advent Trinity Marketing Agency, LLC and retain a copy for your records.